Burnaby medical transport
Burnaby Hospital, plus regular runs to VGH and St. Paul’s. We pick up from Metrotown and Brentwood towers, care homes and family homes.
Request a Burnaby transport quote →
Metro Vancouver — scheduled patient transport
Non-Emergency Medical Transport in
Vancouver
Hospital discharges, dialysis and treatment schedules, specialist appointments and care home transfers across Vancouver. Wheelchair-accessible vehicles, drivers trained in patient handling, and a written quote before anything is booked.
Non-emergency patient transportWheelchair & stretcher accessibleVancouver hospitals, clinics & care homesEvery vehicle inspectedMetro Vancouver & all of BC
Google & Tripadvisor reviews
What families tell us after the ride
Word for word from our Google reviews. These are the trips where being on time and being kind matter more than the car.
★★★★★
“My father was recently discharged from Vancouver General Hospital and needed transportation to Whistler. Unfortunately, I wasn't able to accompany him on the trip, so I was a little concerned about how everything would go. The team at NorthLuxDrive made the entire experience stress-free. They were professional, punctual, and took excellent care of my father throughout the journey. …”
★★★★★
“I needed transportation for my elderly parents from Kelowna to Downtown Vancouver, and one of them requires a wheelchair-accessible vehicle. It was a last-minute request, and after calling several transportation companies, nobody was willing or able to help on such short notice. NorthLuxDrive was the only company that stepped up and found a solution. …”
★★★★★
“Fantastic service from NorthLuxDrive! Booking was easy, the vehicle was spotless, and the driver was professional and right on time. Everything went smoothly from start to finish. Highly recommend for anyone looking for reliable luxury transportation in Vancouver.”
Full Mobility Support
Ramps, restraints, attendants
Licensed Operators
Every vehicle verified
Beyond the Curb
Door to department
Honest Rates
Quoted, then held
What we move patients for
Six kinds of trip, all of them scheduled and non-emergency
Every one of these is booked in advance and quoted before it runs. If the situation is urgent, call 911 — we are not an ambulance service and will tell you so plainly.
Most requested
Hospital discharge transport
Getting home from Vancouver General Hospital after a stay, with the driver walking the patient from the ward door to the vehicle and from the vehicle into the house.
See wheelchair vehiclesRecurring
Dialysis and treatment runs
Standing schedules for dialysis, chemotherapy and radiation. One booking covers the whole course, with the same chauffeur wherever staffing allows.
See sedansMobility
Wheelchair and stretcher transfers
Ramp-equipped vans with four-point restraints, driven by attendants trained in safe transfer for manual chairs, powered chairs and scooters.
See accessible transportSpecialist visits
Clinic and diagnostic appointments
Trips to imaging, outpatient procedures and specialist consults, with wait-and-return so nobody is left in a waiting room with no ride home.
See luxury sedansCare homes
Residential care coordination
Booked directly with care home staff for resident appointments, treatments and family visits, including group runs to the same destination.
See SUVsLong distance
Out-of-town and airport medical trips
Transfers for treatment outside Vancouver, plus airport pickups for patients flying in for care with luggage and mobility equipment.
See long-distance transfersNon-emergency medical transport — Vancouver
Quoted honestly, driven carefully, scheduled properly
Vancouver has the highest concentration of hospitals and specialist clinics in the province, which means most patient transport here is short, frequent, and unforgiving about timing. A missed fifteen-minute window at BC Cancer is a rebooked appointment weeks later.
We run non-emergency transfers across every Vancouver neighbourhood — VGH, St. Paul's, Mount Saint Joseph, BC Cancer, BC Children's and BC Women's, GF Strong, UBC Hospital, plus the community health centres and the residential care sites in between.
Downtown high-rises, West End walk-ups, and East Vancouver lane access are each handled differently, because they are different problems.
Wheelchair vansTrained attendantsMetro VancouverRecurring schedules
100
Vancouver areas
covered
covered
Vancouver coverage — every area, every appointment
The 100 Vancouver areas we collect patients from
This is our working list, not a marketing one. If your street is not named here it is almost certainly still covered — tell us the address and we will confirm the vehicle and the drive time before you commit to anything.
Central districts
DowntownWest EndCoal HarbourYaletownGastownChinatownStrathconaRailtownCrosstownMount PleasantFairviewSouth GranvilleGranville SlopesShaughnessyFirst ShaughnessyKitsilanoKitsilano PointPoint GreyWest Point GreyDunbarSouthlandsKerrisdaleKerrisdale VillageArbutus RidgeQuilchenaMackenzie HeightsOakridgeMarpole
Suburban areas
Riley ParkLittle MountainCambie VillageDouglas ParkHillcrestSunsetSouth VancouverKillarneyChamplain HeightsFraserviewVictoria-FraserviewRenfrew-CollingwoodCollingwood VillageRenfrew HeightsHastings-SunriseGrandview-WoodlandCommercial DriveTrout LakeCedar CottageKensingtonKnight StreetNorquay VillageJoyce-CollingwoodSlocanNanaimo StreetBoundary RoadBeaconsfieldCassiar
Corridors & outer areas
TempletonHastings ParkNew BrightonBurrardviewFalse CreekSoutheast False CreekOlympic VillageGranville IslandBurrard SlopesDavie VillageRobson StreetWest BroadwayMain StreetFraser StreetKingsway CorridorCambie CorridorOak Street CorridorAlmaJerichoLocarnoSpanish BanksUniversity Endowment LandsUBC Point GreyMusqueamPunjabi MarketSunrise
Medical & civic landmarks
Victoria DriveClark DriveTerminal AvenueMarine DriveSW Marine DriveVancouver General HospitalSt. Paul's HospitalMount Saint Joseph HospitalBC Cancer Vancouver CentreBC Children's HospitalBC Women's HospitalGF Strong Rehab CentreUBC HospitalThree Bridges Community HealthRaven Song Community HealthEvergreen Community HealthBroadway-City Hall StationMarine Drive Station
Plus every street, care residence, clinic and private address in between. Non-emergency transport only — for an emergency, call 911.
How Vancouver families actually use this
One coordinator, whatever the trip turns out to be
A single point of contact for every Vancouver transfer
Most families start with one trip and end up with a schedule. You keep the same contact either way — the discharge, the follow-up, the treatment block and the care home move all sit on one file.
Discharge
Home from Vancouver General Hospital
Unhurried transport home after a stay, with help at both doors and time built in so nobody is rushed.
Treatment
Standing dialysis runs
Booked as a block, three times a week or more, with the same pickup window every time.
Appointments
Specialist and imaging visits
Door-to-door to clinics and diagnostic centres, with optional wait-and-return for same-day procedures.
Facilities
Care home coordination
Arranged with care staff so it fits around shift changes, meals and medication times.
Family
Caregiver accompaniment
Seating for a family member plus space for the walker, the chair and the overnight bag.
Distance
Out-of-region treatment
Long trips for tertiary care, including airport pickups for patients arriving from outside Metro Vancouver.
Service notes: Vehicles cleaned between transfers · Ramps and four-point restraints available · Attendants trained in patient handling · Recurring schedules supported · Booked directly with care facilities or family · Serving Vancouver and the wider Metro Vancouver.
The vehicles that run Vancouver trips
Matched to the patient, not to the price list
The vehicle is chosen from the mobility details you give us. If a sedan will not work, we will say so before you book rather than after the driver arrives.
Mobility
Wheelchair-accessible vans
Ramp entry with four-point chair restraints, room for one chair plus two seated companions.
Explore accessible transportComfort
Executive sedans
For patients who transfer into a seat unaided and want a quiet private ride rather than a shared shuttle.
Explore sedans
Family
Luxury SUVs
Higher step-in height that many patients find easier, plus boot space for a folded chair and a caregiver's bag.
Explore SUVsGroup
Sprinter vans
For families travelling together or two residents heading to the same clinic at the same time.
Explore SprintersEquipment
Full-size SUVs
Chosen when oxygen, a walker and a powered chair all have to travel with the patient.
Explore full-size SUVs
Facilities
Minibuses
Care facility group runs where several residents attend the same appointment block.
Explore minibuses100%
Licensed
chauffeurs
chauffeurs
All
Mobility
needs
needs
Metro
Local
coverage
coverage
$0
Markup
guarantee
guarantee
Why Vancouver families book with us
The part that usually goes wrong, handled properly
Most complaints about patient transport come down to three things: the wrong vehicle turned up, it turned up late, or the price changed. Those are the three we design around.
Every vehicle checked
Licensing, insurance, condition and attendant training are verified before a vehicle is sent to a patient. What arrives is what was quoted.
Built around the appointment
Drivers are briefed on the appointment time, not just the pickup time, and standing schedules keep the same window week after week.
Quoted before you commit
You get the price in writing first. Wait time, mobility assistance and distance are all in the number, so nothing appears afterwards.
One contact for everything
A single trip or a six-month treatment block runs through the same coordinator. You are not re-explaining the situation each time.
Drivers who slow down
Patient transport is not a rideshare. Our drivers wait, assist, and treat people with the patience the situation actually needs.
Metro Vancouver and beyond
Local Vancouver trips, cross-region treatment runs and out-of-province arrivals are all handled by the same team.
About patient transport in Vancouver
What to know before you book non-emergency transport
Whether it is one wheelchair transfer home from Vancouver General Hospital or a three-month treatment schedule, the questions are the same. Here are the honest answers.
Non-emergency medical transport options in Vancouver
Providers in Vancouver vary more than families expect — in vehicle equipment, in attendant training, and in how honestly they quote. We hold every vehicle to one standard so the van that arrives is the van that was described on the phone.
- Wheelchair-accessible vans with ramps and four-point restraints
- Executive sedans for patients who transfer into a seat unaided
- SUVs with room for oxygen, a walker and a caregiver
- Minibuses for care facility groups travelling to one destination
Choosing the right vehicle for the patient
The right vehicle depends on three things: how the patient moves, what equipment travels with them, and who is coming along. We ask all three before quoting rather than sending whatever is free.
- Full-time wheelchair users — ramp-equipped accessible van
- Ambulatory patients — executive sedan or SUV with a higher seat
- Oxygen or bulky equipment — full-size SUV with cargo room
- Care facility groups — Sprinter van or minibus
Recurring schedules for ongoing treatment
Dialysis, chemotherapy and radiation run for weeks or months. Rebooking every trip is exhausting, so we take the schedule once and run the whole course from it.
- Book the full treatment block in one conversation
- Same chauffeur where staffing allows, so the routine is familiar
- Tell us early about time changes and the block is rescheduled
- Wait-and-return available for shorter same-day procedures
Medical transport compared with a taxi or rideshare
For a mobile patient on a short trip, a taxi is fine and we will say so. The moment mobility equipment, transfer assistance or a fixed appointment time is involved, the comparison stops being close.
- Fully mobile, one-off trip — a standard ride may be enough
- Wheelchair or transfer assistance — an accessible vehicle with a trained driver
- Ongoing treatment schedule — one coordinator and one standing booking
- Facility coordination — multiple residents, timings and staff handover
Booking Vancouver medical transport
Four steps, and only the first one is your job
You give us the appointment. We handle the vehicle, the driver, the timing and the assistance.
1
Tell us the appointment
Pickup address, destination, appointment time, and how the patient moves — unaided, walker, manual chair or powered chair.
2
We match the vehicle
We pick from ramp vans, sedans, SUVs and minibuses based on the mobility details, the driveway and who else is travelling.
3
You get the price first
A written quote covering the drive, the assistance and any wait time. Approve it and the schedule is locked in.
4
The patient arrives
The driver arrives early, assists at the door, and stays until the patient is checked in at the right department.
Burnaby · Richmond · North Shore · Whistler · Victoria · Kelowna
Medical transport beyond the city line: Burnaby, Richmond, the North Shore and long-distance trips
Vancouver is where most of the specialists are, so patients come from all over. These are the areas we cover from this page, with the hospitals we drive to most often.
Richmond medical transport
Richmond Hospital, plus the trip into VGH or BC Cancer on West 10th Avenue. We also pick up patients flying in for treatment from the airport hotels.
Request a Richmond transport quote →
North Vancouver medical transport
Lions Gate Hospital in Central Lonsdale, and the bridge trip to VGH or St. Paul’s. On a weekday afternoon the bridge is the real appointment, so we plan for it.
Request a North Vancouver transport quote →
West Vancouver medical transport
Lions Gate Hospital is the closest. Most West Van patients also travel to VGH, St. Paul’s or UBC Hospital. Pickups from Ambleside, Dundarave, the British Properties and Horseshoe Bay.
Request a West Vancouver transport quote →
Whistler medical transport
The Whistler Health Care Centre covers the village. Anything bigger means Squamish General, Lions Gate or VGH. One of the reviews on this page is from a family whose father went home from VGH to Whistler with us.
Request a Whistler transport quote →
Victoria & Vancouver Island patients
Island patients coming to Vancouver for treatment: we meet foot passengers off the ferry at Tsawwassen, or off the harbour flights downtown, and take them straight to the appointment. Rides on the Island itself can be arranged on request.
Request a Victoria & Vancouver Island transport quote →Kelowna & Okanagan long-distance transport
Long-distance medical transport between the Okanagan and Vancouver, with a wheelchair-accessible vehicle when the patient needs one. One of our reviews is from a family that moved elderly parents from Kelowna to downtown Vancouver on short notice.
Request a Kelowna & Okanagan transport quote →Questions we get from Vancouver families
Straight answers before you book
How much does non-emergency medical transport cost in Vancouver?
Non-emergency medical rides in Vancouver start at $168 all-in for a short trip within downtown and $189 between downtown and Vancouver General Hospital. Door-to-door help, from your hospital room to your front door, starts at $199.50, and a wheelchair-accessible vehicle starts at $384 one way.
Is this an ambulance service?
No. We coordinate non-emergency transport only — scheduled appointments, discharges and transfers where the patient is medically stable and does not need clinical care en route. If this is an emergency, call 911 or go to the nearest emergency department.
Can you transport someone in a wheelchair?
Yes. Ramp-equipped vans with four-point restraints are core to the service. Tell us whether the chair is manual or powered, and roughly what it weighs if powered, so we assign a van rated for it rather than discovering the problem at the door.
Can you set up a recurring schedule for dialysis or chemotherapy?
Yes, and it is our most common Vancouver booking. Give us the treatment schedule once and the whole block is scheduled, with the same chauffeur wherever staffing allows and one consolidated invoice instead of a receipt per trip.
Can a family member or caregiver travel with the patient?
Yes. Most of our vehicles seat at least one companion alongside the patient, plus room for a folded chair or walker. Mention it when you request the quote so we allocate the seating rather than squeezing it.
Can you handle downtown high-rise pickups with a wheelchair?
Yes. Downtown and West End towers usually mean a loading bay, a service elevator and sometimes a concierge sign-in. We confirm the access arrangement with the building before the trip so the driver is not negotiating it while the patient waits.
Nearby coverage
Medical transport in the communities around Vancouver
Treatment trips cross municipal lines constantly — a Vancouver patient booked at a clinic two cities over is routine. These are the areas we most often pair with Vancouver.
All 21 cities we cover for patient transport
Compare coverage, hospitals and service areas across every community on one page.
Medical transport by city
Burnaby
Medical transport page
Richmond
Medical transport page
North Vancouver
Medical transport page
West Vancouver
Medical transport page
New Westminster
Medical transport page
Surrey
Medical transport page
Full location pages nearby
Related services
Other NorthLuxDrive services Vancouver families use
Care-related transport does not stop at the clinic door.
2026 Prices · Updated October 2026
How much does non-emergency medical transport cost in Vancouver?
Starting from · all-in CAD · tax & gratuity included · exact price confirmed in writing
Non-emergency medical rides in Vancouver start at $168 all-in for a short trip within downtown and $189 between downtown and Vancouver General Hospital. Door-to-door help, from your hospital room to your front door, starts at $199.50, and a wheelchair-accessible vehicle starts at $384 one way.
| Trip | Vehicle | From (CAD, all-in) |
|---|---|---|
| Short ride within downtown Vancouver | Sedan or SUV | $168 |
| Downtown Vancouver ↔ Vancouver General Hospital | Sedan or SUV | $189 |
| Vancouver General Hospital → Metrotown, Burnaby | Sedan or SUV | $199.50 |
| St. Paul’s Hospital → West Side home, driver meets you in your room | Sedan | $199.50 |
| Lions Gate Hospital → downtown Vancouver | SUV | $231 |
| Tsawwassen ↔ Delta Hospital | SUV | $231 each way |
| Driver waits during your appointment | SUV | $135/hr |
| Ridge Meadows Hospital ↔ Burnaby | Sedan · SUV | $273 · $315 |
| UBC Hospital → home, help inside the hospital and to your door | Escalade | $315 |
| Wheelchair-accessible ride, passenger stays in chair | Accessible vehicle | from $384 |
- Prices are in Canadian dollars and include tax, gratuity and fuel.
- Child car seats and boosters are free on every booking.
- These are starting prices as of October 2026. Your exact all-in price is confirmed in writing before you book.
- Some prices include a minimum booking time, confirmed with your quote.
Can the driver come inside to meet me?
Yes. Your chauffeur can meet you at the clinic or in your hospital room, carry your belongings and help you to the car and into your home. Assisted pickups start at $199.50.
What’s included in the price?
Every price includes tax, gratuity and fuel, and child car seats and boosters are free. The prices on this page are starting prices as of October 2026; your exact all-in price is confirmed in writing before you book.
Prices in Canadian dollars, current as of October 4, 2026.
